Frequently Asked Questions

Yes.  We require a 12 piece minimum for screen printing and embroidery orders. You can mix and match sizes, colors or styles of garments to reach the minimum, but the design must work on all the garments.

Pricing is based on quantity, shirt style, number of print locations and number of print colors. Pricing for specific products can be viewed on our Products page.  When submitting an art request in our Customize It order form, please use our Pricing Calculator.

Let us know your budget!  Our experienced sales staff can suggest apparel choices and artwork modifications which will keep you within your budget.

Additional imprint locations, such as back or sleeve, will add an additional cost ranging from $1.00 to $5.00, depending upon your order quantity.  Individual names are an additional $6.00 per name.

We do not charge a set-up fee for screen printed orders of 12 or more garments using the same imprint.

There is no charge for our designs on apparel.  For custom designs, one hour of artwork is already included in the pricing.  If your custom design requires more than an hour, we will contact you before continuing with your design.  Each additional hour is $40; however, 99% of our orders are completed without any art charges!

Yes, as long as all your garments receive the same imprint, we can group them together for a quantity discount. You can add another production in your shopping cart by finding the box that says Add Another Product & clicking Go to this Product. Otherwise, give us a call at 1-800-493-3841 or email your sales rep. If you have a complicated order it’s better to call or email us. Our brains are still faster than a computer!

YES!  From pens, magnets, can coolies, ceramic mugs – and much more – we can personalize a wide range of promotional items for your school or organizations.

Need a little help expressing your unique message?  Just contact our knowledgeable and creative sales staff – they will help you find the perfect product for your distinctive idea! 1-800-493-3841

Yes!  You may supply your art files.  They are subject to the following requirements:

• Vector format;

• All text converted to outline;

• Utilizes file types .ai, .pdf, or .eps;

• Photoshop must be 300 DPI, in final imprint size, and with no flattened layers;

• Other files, such as .doc, .jpg and .gif, are only acceptable when an exact replication of your design is not desired.

Yes, reorders are subject to a 12 piece minimum. Pricing will be based on the number of shirts reordered. If you reorder fewer shirts then your original order, your reorder may cost more.
Even though all your artwork is stored indefinitely, reorders require the same screen and press setup as original orders.

We are unable to replace individual garments; the 12-piece minimum still applies for replacements.  For sizing concerns, please see the Products Page for a list of measurements.

Our turnaround of 10 business days begins as soon as we receive payment AND you have approved your order details. Changes & additions to your order could cause delays.

Please allow up to 5 additional business days for shipping.

Yes!  Rush service is available upon request.  Contact a sales rep at 1-800-493-3841 for a quote.

Yes!  We will email you a link to your proof of your design PRIOR to production.  To approve your artwork (which includes spelling, ink and garment colors, and overall design) once logged in, click the “Ready to Print” button at the top of your proof. We will need your garment sizes & payment method before we begin printing.

Payment options include School PO, check, money order, and credit card.  Credit card payment can be made online or via phone at 1-800-493-3841.

Multiple checks will NOT be accepted.

8:00 AM – 5:00 PM CST Monday – Friday We are closed on all major holidays.

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