Frequently Asked Questions

Online Ordering

Art & Production

Pricing & Fees

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Online Ordering

Do you require a minimum ordering quantity?

Yes.  We require a 12 piece minimum for screen printing and embroidery orders. You can mix and match sizes, colors or styles of garments to reach the minimum, but the design must work on all the garments.

Can I order multiple garments with the same design?

Yes, as long as all your garments receive the same imprint, we can group them together for a quantity discount.

If anything needs to be changed – ink colors, wording, size, etc. There will be an extra fee for an ink switch or it may need to be a separate order.

I want something besides T-Shirts, Can you still help?

YES!  From pens, magnets, can coolies, ceramic mugs – and much more – we can personalize a wide range of promotional items for your school or organizations.

Need a little help expressing your unique message?  Just contact our knowledgeable and creative sales staff – they will help you find the perfect product for your distinctive idea!


Can I place a reorder?

Yes, reorders are subject to a 12 piece minimum. Pricing will be based on the number of shirts reordered. If you reorder fewer shirts than your original order, your reorder may cost more.
Even though all your artwork is stored indefinitely, reorders require the same screen and press setup as original orders.

I ordered the wrong size. Can I get a replacement?

We are unable to replace individual garments; the 12-piece minimum still applies for replacements.  For sizing concerns, please see the Products Page for a list of measurements.

Art & Production

Can I supply my own art files?

Yes!  You may supply your art files.  They are subject to the following requirements:

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  • Vector format;
  • All text converted to outline;
  • Utilizes file types .ai, .pdf, or .eps;
  • Photoshop must be 300 DPI, in final imprint size, and with no flattened layers;
  • Other files, such as .doc, .jpg and .gif, are only acceptable when an exact replication of your design is not required.

Can I use Canva or Procreate to create my design?

Yes! Here’s some tips:

  • If you created your design in Canva – please export it as a .pdf or a .svg
  • In Procreate, before you begin your project, your art board needs to be 300 dpi at the size you want it printed at. Most designs look good around 10.5″ wide. We can print up to 14″ tall as long as you don’t want any hoodies. If you do, it can be up to 10″ tall on Adult Smalls
  • If you’re trying to decide between using Canva & Procreate – please use Canva – the files are easier for us to work with

Can I send you a drawing of what I want?

Yes! Here’s some tips:

  • Use white, unlined paper.
  • Use a scanner to scan in your image. (Don’t take a picture with your phone unless you’re just trying to send us a general idea of what you’re looking for).
  • Make sure the lines of your drawing have thick, bold lines.
  • Please indicate if you would like the drawing cleaned up, used as is, or if you would like the design to be just used as a starting point for our artists.
  • Let us know if your goal is to keep your design looking handdrawn
  • Any instructions should not be written over the artwork. (This includes arrows).

Will I get a proof before printing?

Yes!  We will email you a link to your proof of your design PRIOR to production.  Before begin printing, we will need approval of the artwork, garment sizes & payment method.

What is your normal production time?

Our turnaround of 10 business days begins as soon as we receive payment AND you have approved your order details. Changes & additions to your order could cause delays.

Please allow up to 5 additional business days for shipping.

What are your hours of operation?

8:00 AM – 5:00 PM CST Monday – Friday. We are closed on all major holidays.

Is rush service available?

Yes!  Rush service is available upon request.  Contact a sales rep at 1-800-493-3841 for a quote.

Pricing & Fees

How much does it cost?

Pricing is based on quantity, shirt style, number of print locations and number of print colors. Pricing for specific products can be viewed on our Products page.

Let us know your budget!  Our experienced sales staff can suggest apparel choices and artwork modifications which will keep you within your budget.

Additional imprint locations, such as back or sleeve, will add an additional cost ranging from $1.00 to $5.00, depending upon your order quantity.  Individual names are an additional $6.00 per name.

Is there a set-up fee?

We do not charge a set-up fee for screen printed orders of 12 or more garments using the same imprint.

Is there an art charge?

There is no charge when you use of of the designs that we’ve already created.  For custom designs, one hour of artwork is already included in the pricing.  If your custom design requires more than an hour, we will contact you before continuing with your design.  Each additional hour is $40; however, 99% of our orders are completed without any art charges!

What is the shipping cost?

If you live in the contiguous US, shipping is free! If you live in Hawaii or Alaska please email us for a shipping quote at or call us at 1-800-493-3841. We only ship within the USA.

Will there be sales tax?

For most schools, no! If you live in California, your sales tax will be accessed based on your zip code. Non-exempt Nebraska customers will also need to pay sales tax.

What are the payment terms?

Payment options include School PO, check, money order, and credit card.  Credit card payment can be made online or via phone at 1-800-493-3841.

Multiple checks will NOT be accepted.

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