Frequently Asked Questions

Online Ordering


Pricing & Fees

Ask a Question

Online Ordering

Do you require a minimum ordering quantity?

Yes.  We require a 12 piece minimum for screen printing and embroidery orders. You can mix and match sizes, colors or styles of garments to reach the minimum, but the design must work on all the garments.

Can I order multiple garments with the same design?

Yes, as long as all your garments receive the same imprint, we can group them together for a quantity discount. You can add another production in your shopping cart by finding the box that says Add Another Product & clicking Go to this Product. Otherwise, give us a call at 1-800-493-3841 or email your sales rep. If you have a complicated order it’s better to call or email us. Our brains are still faster than a computer! In some cases it might be required to use different designs for different garments or garment colors due to the imprint size or ink colors that are only suitable for certain garment colors (ex. A white imprint on a white shirt will not be visible as it would on a Red shirt).

I want something besides T-Shirts, Can you still help?

YES!  From pens, magnets, can coolies, ceramic mugs – and much more – we can personalize a wide range of promotional items for your school or organizations.

Need a little help expressing your unique message?  Just contact our knowledgeable and creative sales staff – they will help you find the perfect product for your distinctive idea!


Can I place a reorder?

Yes, reorders are subject to a 12 piece minimum. Pricing will be based on the number of shirts reordered. If you reorder fewer shirts than your original order, your reorder may cost more.
Even though all your artwork is stored indefinitely, reorders require the same screen and press setup as original orders.

I ordered the wrong size. Can I get a replacement?

We are unable to replace individual garments; the 12-piece minimum still applies for replacements.  For sizing concerns, please see the Products Page for a list of measurements.

Can I set up Web Store?

Yes! We can set up an online store & you can share the store link. You dictate the selling prices. You can even set your store up as a fundraiser & we’ll send you the money you raised! The first step is to choose a design & request an art proof. Once you have the design you want to offer in the store, contact your sales rep at & let them know you’d like a store. They will work with you to iron out the details!


Can I supply my own art files?

Yes!  You may supply your art files.  They are subject to the following requirements:

  • Vector format;
  • All text converted to outline;
  • Utilizes file types .ai, .pdf, or .eps;
  • Photoshop must be 300 DPI, in final imprint size, and with no flattened layers;
  • Other files, such as .doc, .jpg and .gif, are only acceptable when an exact replication of your design is not required.

Will I get a proof before printing?

Yes!  We will email you a link to your proof of your design PRIOR to production.  Before begin printing, we will need approval of the artwork, garment sizes & payment method.

What is your normal production time?

Our turnaround of 10 business days begins as soon as we receive payment AND you have approved your order details. Changes & additions to your order could cause delays.

Please allow up to 5 additional business days for shipping.

What are your hours of operation?

8:00 AM – 5:00 PM CST Monday – Friday We are closed on all major holidays.

Is rush service available?

Yes!  Rush service is available upon request.  Contact a sales rep at 1-800-493-3841 for a quote.

Pricing & Fees

How much does it cost?

Pricing is based on quantity, shirt style, number of print locations and number of print colors. Pricing for specific products can be viewed on our Products page.

Let us know your budget!  Our experienced sales staff can suggest apparel choices and artwork modifications which will keep you within your budget.

Additional imprint locations, such as back or sleeve, will add an additional cost ranging from $1.00 to $5.00, depending upon your order quantity.  Individual names are an additional $6.00 per name.

Is there a set-up fee?

We do not charge a set-up fee for screen printed orders of 12 or more garments using the same imprint.

Is there an art charge?

There is no charge when you use of of the designs that we’ve already created.  For custom designs, one hour of artwork is already included in the pricing.  If your custom design requires more than an hour, we will contact you before continuing with your design.  Each additional hour is $40; however, 99% of our orders are completed without any art charges!

What is the shipping cost?

If you live in the contiguous US, shipping is free! If you live in Hawaii or Alaska please email us for a shipping quote at or call us at 1-800-493-3841

Will there be sales tax?

For most schools, no! If you live in California, your sales tax will be accessed based on your zip code. Non-exempt Nebraska customers will also need to pay sales tax.

What are the payment terms?

Payment options include School PO, check, money order, and credit card.  Credit card payment can be made online or via phone at 1-800-493-3841.

Multiple checks will NOT be accepted.

Ask a Question

Having trouble? We are here to help!